Sony says its sorry for PSN hack with 30 days of free

first_imgAfter a long stream of silence, a press conference was finally held on Sunday in Japan where Kaz Hirai, Sony’s head of video game and consumer electronics, and other executives, apologized about the PSN breach that leaked customers information to the hackers. To try to make amends, Sony will be offering 30 days of free service to PlayStation Plus and Music Unlimited customers.What took the company so long to respond with a press conference when millions of users were irate and confused? Apparently, the folks at Sony wanted to get more information about what was happening before they announced anything. Kaz Hirai said at the press conference that attacks of its online network had started six weeks ago. He said one attack was traced to be by the hacker group Anonymous who apparently took personal information from Sony’s “top management.”After having customer information leak out, offering 30 days of free service is the least Sony can do. But how many people will not be continuing their relationship with Sony’s PSN and are considering switching to Xbox? As of last week, the we reported that 20 percent of PS3 owners were thinking of switching, but that may have increased over the weekend.What Sony called “a criminal cyber-attack on the company’s data-center” has been an ongoing annoyance for customers of Sony’sPlayStation Network. PSN, which allows customers to play with each other and which is also the PlayStation 3’s online store, went down about 10 days ago. Besides not being able to play many users’ favorite and frequently-played games, the bigger problem is that the users’ personal information was compromised in the attack.There are 77 million customers using the PSN, and though it’s not confirmed that any credit card information had been stolen, it was confirmed that other information, like names, addresses, email addresses, and birth dates were obtained during the hack. There’s still a good possibility that some of the 10 million accounts with credit card numbers attached to them now have their credit card information in the hands of the hackers.via Business Insiderlast_img